Returns & Refunds

All sales are final. We do not accept returns and do not offer refunds.

Every piece we carry is secondhand, vintage, or one of a kind, so we encourage you to look closely and ask any questions before you buy. Once a purchase is made, it’s yours.

Layaway Terms

Layaway is an exclusive First Dibs Club benefit and may only be started during First Dibs shopping hours. Your membership must be active when the layaway begins; if it expires while a layaway is already underway, that agreement is not affected.

Each layaway must total at least $100. Multiple items may be combined into one agreement. You may have no more than two active layaways at a time, and each one must independently meet all layaway requirements. We may designate any merchandise as ineligible for layaway.

A 25% down payment is required to start, with the remaining balance split into either four or eight equal weekly automatic payments through Intuit (credit card, debit card, or ACH bank withdrawal). The first payment is charged seven days after the down payment.

1. Down PaymentA 25% down payment of the total purchase price is required. If you cancel or default, this down payment is forfeited and will not be returned or issued as merchandise credit.
2. Automatic Weekly PaymentsThe remaining balance is divided into four or eight weekly automatic payments through Intuit, beginning seven days after the down payment.
3. Intuit AuthorizationYour layaway is not active until the agreement is signed and initialed, the down payment has processed successfully, and Intuit’s recurring payment authorization has been accepted. Until all three are complete, the merchandise remains available for sale.
4. Declined PaymentIf a scheduled payment is declined, Intuit will notify you by email, and the account must be brought current within 24 hours of that notice. We are not responsible for providing additional notice, and you are responsible for keeping your Intuit email and payment information current.
5. Cancellation or DefaultCanceling the recurring payment, revoking authorization, or failing to correct a declined payment within 24 hours cancels the layaway. The down payment is forfeited. Any amount paid beyond the down payment is issued as merchandise credit, and the item returns to stock immediately.
6. Loss of Future Layaway PrivilegeCanceling or defaulting on a layaway and forfeiting the down payment permanently revokes your layaway eligibility. Your First Dibs Club membership and its other benefits remain active.
7. No Changes to MerchandiseOnce an agreement begins, items cannot be added, removed, exchanged, or substituted. Additional merchandise requires a separate layaway agreement that independently meets all requirements.
8. Early PayoffYou may pay off the remaining balance early with no penalty. We will cancel the remaining automatic payments once early payoff is confirmed; please do not cancel the recurring payment yourself before we’ve confirmed it.
9. Merchandise ConditionAll merchandise is inspected and accepted as-is. All sales are final after pickup, with no returns, exchanges, or merchandise credit for condition issues noticed afterward.
10. Pickup by Member OnlyOnly the First Dibs Club member named on the agreement may collect the merchandise, with photo identification required. The agreement and its merchandise cannot be transferred to another person.
11. Pickup DeadlineAll merchandise must be collected within seven calendar days after the final payment clears, during regular store hours or at a time arranged in advance.
12. Failure to Collect MerchandiseIf merchandise isn’t collected within seven calendar days of the final payment, the layaway is canceled on day eight and the item returns to stock. The down payment is forfeited, any remaining amount paid is issued as merchandise credit, and layaway eligibility is permanently lost.
13. Moving, Loading, and TransportationYou are solely responsible for the people, vehicles, tools, and equipment needed to remove and transport your merchandise. We do not move, lift, carry, load, secure, transport, or deliver merchandise, and are not responsible for damage caused while removing it.
14. Merchandise CreditMerchandise credit is issued only to the named member, is redeemable for merchandise only (not cash), and cannot be used toward a First Dibs Club membership, a Day Pass, or a down payment on another layaway. It expires one year from the date it’s issued.

A full layaway agreement is signed in store at the time your layaway begins, and a completed copy is emailed to you.